Trust Inns is dedicated to providing the highest quality of training for its business partners. We do this in several ways dependent on your individual needs and requirements.   

We currently offer a range of online and face to face training courses in conjunction with our preferred training partners. Should you have a training need then please ask your Business Development Manager for more information

Are you new to the industry?

If you’ve never run your own pub before, then you will need to apply for a personal licence. This is a licence that authorises you to sell alcohol, or authorise members of staff to sell alcohol from a licensed premises.

Trust Inns can provide you with advice and details of suitable training providers for the personal licence qualification. Please speak to your BDM who will be able to talk you through the process. We’ve also provided some information below which will help you.

I’m new, where do i start >

In the Pub – On line training

On line training is becoming increasingly popular – particularly for those who struggle to get time away from the pub or have a large team to train too.

All training can be done on a computer or laptop.

Trust Inns currently works with Flow Hospitality and CPL Learning who offer a range of on line courses to suit any budget. Links to their respective websites are below

CPL Learning

Flow Hospitality


Personal licence England & Wales

Under the Licensing Act 2003, every licensed premises requires at least one personal licence holder who can authorise the sale of alcohol. Where there can be more than one personal licence holder in a premises, there is a legal requirement that one such personal licence holder must be also nominated as the “designated premises supervisor” (DPS) and that this person must be in day to day control of the premises.

A personal licence is granted by your local council licensing authority to people who hold the Award for Personal Licence Holders qualification (APLH). Gaining the APLH involves sitting a one day training course and a short multiple choice exam at the end of the day. Successful candidates will be awarded the BIIAB Award for Personal Licence Holders.

Our BDM team can talk you through how to get a personal licence when you enquire about a pub business opportunity.

Personal Licence Scotland

Scotland operates under a separate legal system to England and Wales and as such there are a few differences between the two licensing systems. Under the Licensing (Scotland) Act 2005, a personal licence is required before you can authorise staff to sell alcohol from licensed premises.

The person in day to day control of a Scottish licensed premises is called a “designated premises manager” and must hold a personal licence. Before applying for a personal licence in Scotland you must sit a one day course leading to the BIIAB Scottish certificate for Personal Licence Holders (SCPLH) qualification.

This is also assessed by a short multiple choice exam.


We regularly hold face to face training courses in a variety of different subjects.  Dates, times and locations vary dependent on the need in different areas of our estate.  To find out more, please speak to your Business Development Manager.

HAVE YOU DONE YOUR Pre Entry Awareness Training (PEAT)?

PEAT is an e-learning package for prospective tenants/lessess who are considering signing a pub tenancy or lease agreement in England and Wales. PEAT will provide you with sufficient information to help you fully understand the implications of the pub tenancy or lease which you are considering signing. The training includes:

  • The pub industry – business plan, finances & support
  • The pub premises – fixtures and fittings, dilapidations, repair obligations, capital developments, insurance, living accommodation
  • Purchasing obligations
  • Licensing and compliance
  • Rent assessment, review and renewals
  • How to leave your pub, complaints and dispute resolution

You must have completed this course before your application with Trust Inns can progress.

The cost of a PEAT course varies but is normally around £100 + VAT.

Speak to your BDM about the training partners we work with that can offer this course.

Visit Licensed Trainer > >

Meet the trainer

Our training partner, John Walker Solutions has worked with Trust for over 20 years! John has 30 years experience in hospitality – all at director level. He is known for inspiring people to make small changes which will improve their business. He does this by using an informal approach which creates the perfect environment for learning.


If you are currently a tennant in a Trust Inns pub, you can register your interest in any of our courses here. Simply complete the form below and select the course your may want to attend and someone will get back to you with course details.

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They have helped me no end.  I was new to the management post and thrown in at the deep end.  Trust Inns has helped me with the running of the pub and paperwork.  My BDM and credit controller have been very good.

Albion Hotel
Barrow in Furness

We have a very good relationship with Trust Inns. We have great personal communication with them and support when we need it.

Midge Hall

I’ve been a tenant for 20+ years and I’m very happy with the service

Percy Arms


If you require any other information about Trust Inns, our pubs, development courses or you have any further queries regarding pub tenancy and lease opportunities

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